Privacy Policy

1. Information we collect

We collect information that you provide directly to us, such as when you create an account, update your profile, post a ride, or communicate with other users. This may include:

• Contact details like your name, email, and phone number
• Profile information such as school, photo, and bio
• Ride details including pickup and dropoff locations and time windows
• Messages and other content you send through the Service

We also automatically collect certain technical information, such as device identifiers, IP address, and usage data about how you interact with the Service.

2. How we use your information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Match you with relevant riders and ride posts
• Facilitate messaging and other interactions between users
• Monitor safety, prevent abuse, and enforce our Terms of Service
• Communicate with you about updates, security, and support

3. How we share information

We share information with other users as needed to provide the Service, for example when you post a ride or match with another rider. We may also share information with trusted service providers who help us operate the Service (such as hosting, analytics, and communication tools), subject to appropriate safeguards.

We may disclose information if we believe it is required by law, to protect our rights or the safety of users, or in connection with a merger, acquisition, or other corporate transaction.

4. Data retention and security

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, and resolve disputes. We use reasonable safeguards to protect your information, but no system can be completely secure.

5. Your choices

You can access and update certain account and profile information at any time from within the app. You may also request that we delete your account, subject to any legal or operational requirements to retain certain data.

6. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date and, where appropriate, by providing additional notice in the app.

7. Contact us

If you have questions about this Privacy Policy or how we handle your data, you can contact us at support@knotapp.com.